Privacy policy

PRIVACY POLICY

Last updated: 27 July 2026

ONORA CLOTHING PTY LTD ("ONORA", "we", "us", "our") operates onoraofficial.com. This policy explains what personal data we collect, how we use it, who we share it with, and the rights you have over it.

PERSONAL DATA WE COLLECT

When you visit or order from onoraofficial.com we collect the following categories of personal data:

  • Identity and contact data: name, email address, shipping address, billing address, phone number
  • Order data: items purchased, order value, order history
  • Payment data: payment method type and transaction confirmation. Full card numbers are processed directly by our payment providers and are never stored on our systems.
  • Technical data: IP address, browser type, device type, operating system
  • Usage data: pages viewed, products browsed, time on site, referring website
  • Marketing data: your preferences for receiving marketing from us

We collect this data when you place an order, create an account, subscribe to our newsletter, contact customer service, or browse the site via cookies and similar technologies.

HOW WE USE YOUR DATA

We use your personal data to:

  • Process and fulfil your orders, including arranging delivery and sending order confirmations and tracking updates
  • Handle returns, refunds and customer service enquiries
  • Screen orders for fraud or other risk
  • Send you marketing communications where you have opted in, and manage your preferences
  • Improve our website, products and customer experience
  • Meet our legal, tax and accounting obligations

WHO WE SHARE YOUR DATA WITH

We do not sell your personal data. We share it only with parties who need it to run our business:

  • Shopify — our e-commerce platform, which hosts our store and processes orders
  • Payment processors — to take payment securely. We never see or store your full card details.
  • Fulfilment and shipping partners — to pick, pack and deliver your order. They receive only the details needed for delivery.
  • Analytics and advertising providers — to understand how our site is used and to show relevant ads
  • Email and customer service tools — to send order updates and respond to your enquiries

We may also disclose your data where required by law, or to protect our legal rights.

COOKIES AND TRACKING

We use cookies and similar technologies to keep your cart working, remember your preferences, measure site performance, and deliver relevant advertising.

You can control cookies through your browser settings. Blocking some cookies may affect how the site works. Where required by law, we ask for your consent before setting non-essential cookies.

If you visit our site with a Global Privacy Control signal enabled, we treat it as an opt-out request where applicable.

HOW WE PROTECT YOUR DATA

We maintain appropriate technical and organisational measures to protect your personal data:

  • All data transmitted between your browser and our site is encrypted using SSL/TLS
  • Payment card data is handled by PCI-DSS compliant payment processors and is never stored on our servers
  • Access to customer data is restricted to staff who need it to fulfil orders and provide support
  • Our store is hosted on Shopify, which maintains PCI Level 1 compliance

No method of transmission over the internet is completely secure. While we work to protect your data, we cannot guarantee absolute security.

DATA RETENTION

We keep your personal data only as long as necessary for the purposes described in this policy, or to meet legal, tax and accounting obligations. Order records are typically retained for seven years. Marketing data is kept until you unsubscribe.

YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict how we use your data
  • Request a portable copy of your data
  • Opt out of marketing at any time
  • Opt out of the sale or sharing of personal data for targeted advertising, where applicable under U.S. state privacy laws

To exercise any of these rights, contact us using the details below. We respond to all requests within 30 days. We will not discriminate against you for exercising your rights.

MARKETING COMMUNICATIONS

If you have subscribed to our emails, you can unsubscribe at any time using the link at the bottom of any message, or by emailing us. You will still receive transactional emails about orders you have placed.

CHILDREN'S PRIVACY

Our website is not directed at children under 16 and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, contact us and we will delete it.

INTERNATIONAL TRANSFERS

ONORA CLOTHING PTY LTD is based in Australia and our fulfilment partners operate internationally. This means your personal data may be transferred to and processed in countries outside your own. We take steps to ensure your data remains protected wherever it is processed.

CHANGES TO THIS POLICY

We may update this policy from time to time to reflect changes to our practices or legal requirements. The date at the top shows when it was last revised.

DATA CONTROLLER

The data controller responsible for your personal data is:

ONORA CLOTHING PTY LTD
Shop 5B, 2 Crewe Place, Rosebery NSW 2018, Australia
Email: hello@onoraofficial.com
Phone: +61 426 707 892
Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)

For any question about how we handle your personal data, or to request access to, correction of, or deletion of your data, contact us at the details above.