FAQ
Where do you ship?
We ship to addresses in the United States, including all 50 states, Washington, D.C., US territories and APO/FPO/DPO addresses.
How much does shipping cost?
Standard shipping is free on all orders within the United States. There is no minimum spend.
How long does delivery take?
Most orders arrive within 6–11 business days, including order processing. Once your order ships, you'll receive a confirmation email with a tracking link.
Will I pay customs or import fees?
No. US import duties are included in our prices, so there's nothing extra to pay when your package is delivered.
How can I track my order?
Use the tracking link in your shipping confirmation email or visit our Track Your Order page.
How do I find my size?
Check our US Size Guide. Each product page also lists the available sizes and any fit notes for that style.
Can I cancel my order?
Yes, free of charge before it ships. Email hello@onoraofficial.com as soon as possible with your order number.
Can I return an item?
Yes. You can request a return within 30 days of delivery. Items must be unworn and unused, with tags attached and in their original packaging. For hygiene reasons, earrings can't be returned unless they arrive faulty, damaged or incorrect, and swimwear must have its hygienic liner intact. Full details are in our Return & Refund Policy.
Who pays for return shipping?
Return shipping is paid by the customer. If your item arrives faulty, damaged or incorrect, we cover the full cost of return shipping.
How do I start a return?
Email hello@onoraofficial.com with your order number and the reason for your return. We reply within 1–2 business days with the return address and instructions.
When will I receive my refund?
Once your return arrives and has been inspected, approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need a few extra days to post it.
What if my package is lost or arrives damaged?
Email hello@onoraofficial.com with your order number. If a package is confirmed lost, we send a replacement or a full refund. If an item arrives damaged, we offer a replacement or a full refund and cover any return shipping.
Can I exchange an item?
The fastest way to exchange is to return the original item for a refund and place a new order for the size or color you want.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and Google Pay. See Payment Options for details.
How can I contact you?
Email hello@onoraofficial.com or call +61 412 077 145. We reply to emails within 1–2 business days.