Return policy

REFUND & RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

CANCELLATION PERIOD

You may request a cancellation or return within 30 days of receiving your item. To start a return, contact us at hello@onoraofficial.com.

RETURN WINDOW

You have 30 days from the date you receive your item to request a return.

To be eligible, the item must be unworn and unused, in its original condition, with tags attached and in its original packaging. You will need your order number or proof of purchase.

RETURN PROCEDURE

Contact hello@onoraofficial.com to request a return. If accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

  1. Email hello@onoraofficial.com within 30 days of delivery with your order number and the reason for the return.
  2. We will reply within 1–2 business days with a return authorisation and the return address.
  3. Pack the item securely in its original packaging and send it to the address we provide.
  4. Email us the tracking number so we can monitor the return.

Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING COSTS

Return shipping is paid by the customer, except where the item arrived faulty, damaged, or incorrect. In those cases we cover the full cost of return shipping. Original shipping charges are non-refundable.

We do not charge a restocking fee on any return.

DAMAGED GOODS, FAULTY OR INCORRECT ITEMS

Please inspect your order upon receipt and contact us immediately at hello@onoraofficial.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

REFUND METHOD

Once we've received and inspected your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval, contact us at hello@onoraofficial.com.

NON-RETURNABLE ITEMS

Gift cards cannot be returned.

EXCHANGES

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

CONTACT

ONORA CLOTHING PTY LTD
Shop 5B, 2 Crewe Place, Rosebery NSW 2018, Australia
Email: hello@onoraofficial.com
Phone: +61 426 707 892
Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)