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FAQs
A little help with your order, sizing and delivery.
Can I return my order?
Yes. You can request a return within 30 days of delivery. Items must be unworn and unused, with tags attached and in their original packaging. Full details are in our Return & Refund Policy.
How do I find my size?
Check our US Size Guide. Each product page also lists the available sizes and any fit notes for that style. If you're between two sizes, we recommend the larger one.
How can I contact you?
Email hello@onoraofficial.com or call +61 412 077 145. We reply to emails within 1–2 business days.
What if my item arrives damaged?
Email hello@onoraofficial.com with your order number and a photo. We'll offer a replacement or a full refund and cover any return shipping.
How long does delivery take?
Most orders arrive within 6–11 business days, including order processing. Once your order ships, you'll receive a confirmation email with a tracking link.
Is shipping free?
Yes. Standard shipping is free on all orders within the United States, with no minimum spend.
Will I pay customs or import fees?
No. US import duties are included in our prices, so there's nothing extra to pay when your package is delivered.
How can I track my order?
Use the tracking link in your shipping confirmation email or visit our Track Your Order page.
Where do you ship?
We ship to addresses in the United States, including all 50 states, Washington, D.C., US territories and APO/FPO/DPO addresses.








