Shipping Policy
Onora is a Canada-based fashion brand shipping orders internationally and within selected regions.
Important Information
- Order cut-off time: 10:00 PM ET (New York time, GMT -05:00)
- Order processing time: 1–3 business days (Monday – Saturday)
- Shipping time: 5–7 business days (Monday – Friday)
- Total delivery time: 6–10 business days
- Free delivery: Free shipping is available on all orders
Orders are shipped through trusted courier partners to ensure safe and timely delivery.
Shipping Process
Once your order is placed, you will receive an order confirmation email. All orders are processed within 1–3 business days (Monday – Saturday). After your order has been shipped, you will receive a shipping confirmation email containing tracking details so you can monitor your delivery status.
Estimated delivery time is typically 5–7 business days (Monday – Friday), depending on your location.
Possible Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors outside our control (such as customs, weather conditions, or courier delays).
If your order has not arrived within the expected delivery period, please allow an additional 3 business days. If the issue continues, contact our support team so we can assist you further.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Please note that orders cannot be cancelled once they have been shipped.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately and include clear photos of the issue. Our team will review your request and provide a suitable resolution as quickly as possible.
Contact
For any questions regarding shipping or your order, please contact us:
Email: hello@onoraofficial.com
Phone: +1 307-430-1125
Customer Support Hours:
Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)