Defects & Refunds Policy
At Onora, we take great care to ensure every order meets our quality standards. However, if you receive a damaged or defective product, we are here to help.
Damaged or Defective Items
If you receive a product that is damaged or defective, we will gladly send you a replacement free of charge.
If you prefer not to receive a replacement, you may also request a full refund.
To request a replacement or refund, simply contact our support team. Once the issue has been reviewed and the defect is confirmed, we will process your replacement or refund as quickly as possible.
Order Agreement & Cancellations
By placing an order with Onora, you agree that your order will be processed and shipped immediately to ensure fast delivery. Once an order is placed, it cannot be cancelled due to the following reasons:
- Fast Processing: Orders are quickly sent to our warehouse for fulfillment
- Limited Stock: Items are often reserved immediately due to high demand
- Shipping Logistics: Once dispatched, orders cannot be intercepted or cancelled
- Fairness to Customers: This ensures timely processing for all customers
Incorrect Items
If you receive an item that is incorrect (wrong product or variant), you are eligible to request a replacement with the correct item.
Please contact our support team with your order details, and we will arrange the correct product or solution for you as quickly as possible.
Contact
For any issues related to defects, refunds, or incorrect items:
Email: hello@onoraofficial.com
Phone: +1 307-430-1125
Customer Support Hours:
Monday – Friday: 10:00 AM – 5:00 PM (ET)
Saturday & Sunday: 9:00 AM – 3:00 PM (ET)